FAQs

How long will it take to receive my items?

After placing your order, it may take anywhere from 1-2 weeks to receive your package. 

All of our products are handmade by our owner. She is also primarily responsible for labeling and packaging your orders. Our current precessing time is 5-7 business days, and sometimes sooner, depending on the store traffic and how many orders are received. (Higher traffic during sales and promotions). Orders are processed in the order in which they are received.

Once your order is packaged, you will receive a notification (via email or phone) letting you know that your package has been shipped. Please allow at least 24 hours for the postal service provider to receive your package and update the system. From there, your order could take anywhere from 1 business day to a week to arrive.

 

What happens if my product melts or damages during shipment?

We try our very best to ensure that your order will arrive to you in the same manner in which it was sent. However, we understand that may not always be the case. Butters melt in extreme temperatures (especially from June-August) so make sure you track your shipment so you can retrieve your package as soon as possible. If your butter melts upon opening your package, place upright in the refrigerator for about 20 minutes and it should go back to normal. If it doesn’t, leave your item in longer and continue to check periodically until it does. Despite melting, your product will still have the same beneficial properties as before.  (Note: We do not offer replacements for items that melt in transit)

If your package was damaged in shipment (Example - broken glass), please email us within 24-48 hours of receiving your package with a photo of the damaged item & we will replace the damaged good.

 

How long is my product safe to use?

We recommend using your product within 3-9 months for guaranteed freshness. All of our products are preservative-free, which means they won’t last as long as your typical store-bought products. Specific shelf life for each product is included under individual listings.  Keep in mind that introducing water or bacteria to your jar will decrease the shelf life tremendously. Please try your best to avoid water transfer to your products (as this causes bacteria growth) and ensure that your hands are clean prior to placing them in the jar. 

 

Can I cancel my order?

Unfortunately, we do not allow cancellations after your order has been placed.  We begin processing orders promptly and cancellations slow down the processing time for other orders in cue. Please ensure that you want to place your order before checking out.

 

Do you accept returns?

Due to the nature of our products, we cannot accept returns. If you have a problem with your product, email us at queennaturalsbydee@gmail.com and we will do our best to make it right. 

 

My package never came? What do I do?

Once we’ve dropped off your package to USPS or UPS, it is out of our control. We have the same tracking information as you do. It is best to contact your local post office for inquiries regarding your package.  If you are having trouble, contact us and we'll try to help as best as we can. 

Final note:

Please confirm your shipping information before you place your order. If your package is resent to us due to incorrect shipping address, you will be required to pay reshipping fees. Our current shipping rate is $7.  

 

If you have any other questions regarding our products, services, or policies, feel free to email us at queennaturalsbydee@gmail.com

 

For wholesale inquiries and vendor opportunities, please email our owner directly at deenaturalqueen@gmail.com.